Return Policy

RETURN POLICY

How do I return my product?

Before returning merchandise to Women Fashion Shoes, you are required to obtain a Return Merchandise Authorization (RMA) number from our Customer Supports. Returns without a RMA number attached on the package will not be accepted; we will not be responsible for losses of any kind. Please call 212-391-5956 Ext 117 or email us to sales@WomenShoesFactory.com for an RMA number.

Please inspect your order once you receive them, Women Fashion Shoes allow customer to inspect the shoes within 3 days period when receive the products.  We reserve the right NOT to refund customer after 3 days received of goods.  Please note we are wholesale we DO NOT accept any returns after 3 days received of goods.

Order delivered over 45 days will not be receive any credit or refund regardless of defectives or mishandling.

Refused, unclaimed, or undeliverable merchandise returned due to the customers’ error or change of mind are subjected to 25% restocking fee, in addition to all freight charges.  For International orders are responsible for all the return freight charges.

 

However, if your returned merchandising is due to the defective or mishandled of the products, or we shipped wrong product to you, and the worse scenario that we don’t have the right product for the replacement, we will either issue a store credit or refund your credit card or PayPal.

Return WITHOUT original cartons or individual shoe box will be charge for 25% restocking fees.

*As required, all customers needs to send us the pictures as proofs for the defective items before we issue any refund or store credit.  Women Fashion Shoes reserves the rights not to issue refund or store credit without any evidence.

When my return will be processed? Most refunds are processed within five business days once the merchandise is received at our warehouse and properly check for damaged. Credit for the returned item(s) will be posted to your credit or debit card or PayPal account in accordance with your financial institution’s procedures. Women Fashion Shoes check refunds for merchandise paid for by check or wire transfer will take a maximum of 14 business days. We do send a confirmation email when your refund has been processed.

Am I responsible for return shipping fees?

Customers are responsible for all returned shipping fees associated with refunds, which are not due to defective or mishandled merchandise.

Send all return merchandise to:

Women Shoes Factory Returns 4767 NW 72 Ave.

Miami, FL 33166

 

Final Sale Items

No returns or will be accepted for these items. If the above mentioned items are returned, the customer will be responsible for any return shipping charges.